Certifying Documents

When we request documents from you to confirm your identification, we'll need any copies you send to us to be Certified. This means they've been validated by an independent, professionally qualified person.

The information below explains how to make sure the documents you send to us are properly Certified.

Who can Certify a document?

We accept the following professional individuals certification:

  • bank or building society official

  • chartered accountant

  • solicitor or notary

  • councilor

  • dentist

  • doctor

The person you ask shouldn’t be:

  • related to you

  • living at the same address

  • in a relationship with you

How to Certify a document

Take the photocopied document and the original and ask the person to certify the copy by:

  • writing ‘Certified to be a true copy of the original seen by…’ on the document

  • signing and dating it

  • printing their name under the signature

  • adding their occupation, business name if applicable, address and telephone number

The person certifying the document may charge you a fee.

Please note, we do not accept certified copies of copies, or identification that has been scanned and then photocopied.

Translated documents

If you need to certify a translation of a document that’s not written in English or Welsh, ask the translation company to confirm in writing on the translation:

  • that it’s a ‘true and accurate translation of the original document’

  • the date of the translation

  • the full name and contact details of the translator or a representative of the translation company

Certifying a copy of a Lasting Power of Attorney

You can confirm that a copy of your Lasting Power of Attorney (LPA) is genuine by 'Certifying' it if you’re still able to make your own decisions. You or your attorney can use a certified copy to register your LPA if you don’t have the original form.

Your attorney can also use it in the same way as the original - to prove they’ve got permission to make decisions on your behalf, e.g. to manage your bank account.

How to Certify an LPA

Write the following text on the bottom of every page of the copy:

“I certify this is a true and complete copy of the corresponding page of the original lasting power of attorney.”

On the final page of the copy, you must also write:

“I certify this is a true and complete copy of the lasting power of attorney.”

You need to sign and date every page.

Copies of your LPA can also be certified by:

  • a solicitor

  • a person authorised to carry out notarial activities

If you have any questions about identification or Certifying your documents, contact us on 0330 380 1181 (Monday to Friday 9am to 5pm excluding bank holidays).